Digital analytics has become somewhat of a dirty buzzword for those in the communications industry lately. Ironically though, it has been the theme of my third week into the fall semester at Newhouse. From Sysomos training for my research course, to my continued work as Dr. Ford’s research assistant, I’ve found myself regaining my appreciation for the science behind gathering meaningful analysis.
Whether you like it or not, public relations and analytics are becoming synonymous with each other. It’s not just enough for PR professionals to communicate their clients’ message, but they also have to prove that those messages are effective. Best of all, you don’t have to spend a ton of money to have decent analytics in place as social media tools like Facebook and Twitter offer dashboards for you to see how your content is performing.
Here are some ways that analytics can be a beneficial tool for public relations professionals:
- Finding your biggest advocates – One of the best things you could have in PR is a loyal fan who’s willing to go to bat for you. They’re the ones who are always sharing your content and are usually the first to leave comments. The frequency with which your biggest fans share your content is a metric you could utilize in addition to recognizing them for their free promotion.
- Following the process – If you have a registration process for attracting donations or purchases, you can use analytics to determine the likelihood of visitors to complete the process, also known as the conversion rate. High-end tools like ForeSee, and easy-to-use tools like Google Analytics, allow you to set up tracking codes to determine where visitors might be losing interest and leaving your site, especially if it’s in the middle of a process.
- Timing your visitors’ stay – If you’re putting out content that features multiple elements, you’ll want to find out how much visitors are engaging with it. With tracking codes on your website, you can find out just how much time the average user is interacting with your site’s pages. For instance, if you embed a five minute video on a webpage, you might be concerned if visitors are spending listen than five minutes on that page.
- What you’re doing right – If you’re putting out a steady stream of content you eventually want to know what type of messaging works for your audience. By keeping track of metrics such as likes, visits and page views, you can notice trends that are more effective than others.
- What you’re doing wrong – Of course if you find that engagement with your posts are low you can use analytics to figure out why your messaging isn’t resonating with audiences. You could also use sites like justunfollow.com to see if you’re losing your audience on social media.
With this in mind, I’d hope that more PR professionals will come to recognize digital analytics not as a niche area, but as part of the overall strategy. Just as PR has become integrated with advertising and marketing, digital analytics will continue to make its way into the mix for years to come.